Practitioner Commission & Discount Information
We run a practitioner programme with the intention of supporting practitioners who regularly purchase from us and are an integral part of the ‘Epigenetics family’. Our practitioner programme is now applicable to the UK, Ireland and all international regions excluding the United States and Australia*. This means that all practitioners located in these countries/regions will be included in the scaling discount/commission tiers.
Practitioner Tiers
Silver Practitioner
Monthly purchases of £1 – £124 grant a discount and commission rate of 15%
Gold Practitioner
Monthly purchases of £125 – £208 grant a discount and commission rate of 20%
In addition to the higher level of discount a Gold
practitioner receives the following:
Platinum Practitioner
Monthly purchases of £209+ grant a discount and commission rate of 25%
In addition to the higher level of discount a Platinum practitioner receives the following:
HOW IS MY TIER CALCULATED?
To calculate which tier you reside in, we combine the average of the last 3 month’s purchases of Epigenetics products (after discount and excluding Practitioner Aids, Seminar Bookings, VAT and Delivery Charges), both direct from yourself and your referred patients/clients. This combined average of the last 3 full calendar months is then compared against our tier brackets (above) at the beginning of each month to determine the percentage of discount and commission which is achieved and applicable to your account. Once determined, the tier is automatically updated shortly after. If your monthly purchases aren’t sustained, and your average falls to a lower bracket, we will lower your tier accordingly.
Example: Practitioner tier grading completed early September would include the full months of June, July and August:
Practitioner | June Product Value (after discount) |
July Product Value (after discount) |
August Product Value (after discount) |
Total (3 months) |
Average (3 months) |
Tier Achieved |
Example Practitioner | £225 | £200 | £250 | £675 | £225 | Platinum (£209+ Average) |
In this example, the practitioner has achieved a Platinum tier status in their September grading. Next month, in their October grading, the full calendar months of July, August and September would be included.
Commission & Discount Policy
HOW YOU EARN
We apply a practitioner discount if a practitioner orders directly from us and pays for the order. We can, if requested, ship the product direct to the practitioner’s client/patient. When an end user orders from us, we always ask “who is your practitioner?” – the referring practitioner then receives a commission on the order, which accumulates in unpaid commission. If your patient/client orders online, please ask them to select you as the practitioner during the checkout process. One they have placed an order, your practitioner ID will then be stored in as the practitioner in their account, allowing for auto-filling for future orders they place. End users can change their referring practitioner both in their account and on new orders at any time.
HOW YOU GET PAID
You will need to inform us whether you’d like your commission to be paid to your bank account**, or to your Epigenetics Virtual Account. If you do not inform us, your commission payments will default to your Virtual Account. If you wish to be paid directly to your chosen bank account, you must provide us with correct account details to ensure payments can be made. You can inform us of you payment preference at any time (bank account or Virtual Account), however this will only affect future commission earnings; any outstanding funds to be paid prior to this change in payment preference will still be paid to you via the previous selection. If you decide to have your funds paid to a bank account, you must inform us if the account or any of the details change as this will prevent payment (we will also make attempts to contact you in the event of an unsuccessful payment or to verify your details if they are out of date); if you do not respond to us or fail to provide us up-to-date bank account details within a reasonable time frame, we will default your payment preference back to Virtual Account and pay all outstanding funds to your Virtual Account. Your payment preference following this will remain as Virtual Account until you inform us of your wishes to change it and provide updated bank account details. We cannot allow payable funds to accrue over extended periods, which is why we encourage you to be proactive in providing us your correct bank account details. You can log in online to view the orders you’ve earned commission against at any time. Virtual Account funds can only be spent on product purchases from the Epigenetics website; Virtual Account funds are non-transferrable and will remain there indefinitely until they are spent.
Payment Terms
Payment terms are monthly, and take place depending on your chosen payment destination. We aim to complete Virtual Account payments early in the next month between the 5th – 10th. We aim to complete Bank Account payments no later than the end of the next month, but typically between 25th – 31st. Please note, this is an estimate only, and in some circumstances payment may arrive slightly later than the date ranges shown. For payments into Irish/EU bank accounts, a deduction of £11.25 will be made to the commission value paid to you and for payments into any non-UK or non-EU international bank accounts, a deduction of £20.00 will be made to the commission value paid to you; these deductions are to cover currency conversion and administrative fees when paying into international accounts. A notification is sent to the email address associated with the practitioner account when commission is paid into bank accounts. To ensure consistency, only complete months are paid, and the payment for the current month is made the following month. For example, total commission earnings for the month of January will be paid to you in February.
Bank Account Payment Threshold (£30)
Starting from March 2024 (payment of February’s commission activity), payment of your commission earnings to a Bank Account will only be completed if the £30 minimum threshold is reached/exceeded. If your commission earnings in any given month do not reach the £30 minimum threshold, your commission earnings will instead be paid to your Virtual Account. This change in policy ensures that your unpaid commission value is reset to 0 each month and allows for easier management of accounts; funds can no longer be accrued over multiple months/years until the threshold is met.
Virtual Account
If you choose to transfer funds to your Virtual Account, any purchase of products or practitioner aids with your Virtual Account will grant an extra 10% discount. This extra discount applies in addition to your Practitioner Discount. You must inform us that you’d like your commission to be paid to your bank or Virtual Account, as if we are not informed we will automatically transfer your balance to your Virtual Account upon the next payment cycle for Virtual Accounts (monthly). Your Virtual Account balance does not currently expire, so you can use it for purchases at any time. Virtual Account balance can only be used for orders that are equal to or less than the balance amount; we do not accept part-paying for orders. Virtual Account balance can only be used for payment by calling or emailing your orders to our Sales team.
PRACTITIONER-CLIENT COUPON CODES
As a practitioner you also have the option to turn your tier percentage into a coupon which your clients can use on checkout. Once we receive your request, we will generate you a coupon code and you can distribute it amongst your clients. This code will remain the same regardless of your tier status, but the value of discount will increase or decrease depending on whether you’re silver, gold or platinum. Please be aware that by creating a coupon for your clients you will no longer earn commission on client orders (your personal discount remains).
COUPON RULES: You must be a qualified, registered practitioner in order obtain tier status and register a practitioner-client coupon code with us. Practitioners cannot use practitioner-client coupons for their own purchases. Practitioner-client coupon codes are intended to be used by your clients only and we ask that you make this clear when distributing your code. We understand that it cannot be prevented in all cases, however we do not permit the sharing of codes in online spaces or use of your code by those not referred by you. We take the misuse of our coupons seriously and, as such, reserve the right to change or disable any code we feel is being misused. You will be notified if we detect misuse or decide to change or disable your code.
* The rules above apply to UK, Ireland and all international countries/regions excluding the United States and Australia. For practitioners based in the United States or Australia please contact us for more information regarding the commission and discounts we can offer you.
** Commission can be paid directly to UK bank accounts free of charge; Irish/EU bank accounts incur a fee of £11.25 per transaction; all other international bank accounts will incur a fee of £20 per transaction. This fee will be deducted from the commission funds paid each month.