Epigenetics FAQ
Welcome to the Epigenetics FAQ! We’ll be continuing to add to this list of frequently asked questions to help answer some of our most common questions.
Can I break apart capsules and take them in water?
Yes! Epigenetics is proud to supply a vast range of encapsulated supplements (not tablets), which can be broken apart and taken with water if preferred. As the capsules themselves – in particular delayed release capsules – provide optimal nutrient delivery, we do not recommend this method of taking our encapsulated products.
Can Epigenetics provide recommendations/advice?
Please be informed that our sales team is unable to provide product recommendations or health care advice. We recommend consulting your healthcare practitioner for personalised guidance tailored to your needs. For general inquiries, orders, and information about our products, our sales team is available to assist you.
Where does your super sea buckthorn seed oil come from, the seeds or fruit?
Our sea buckthorn seed oil comes from the seeds only.
What strength are your herbal liquids/are they suitable for me?
Epigenetics’ herbal liquids (flavourings) are comprised of carefully extracted nutrients via organic alcohol in purified water. By using 10% organic alcohol in our steeping method, we are able to preserve the delicate nutrients from the whole herb without damaging or denaturing its organic compounds. Many herbal tinctures use a much higher concentration of alcohol to extract nutrients quickly, but this can lead to stronger/unpalatable tastes, can be incompatible for those with alcohol sensitivity or younger children, and can even result in a lower concentration of herb extract in the resulting mixture.
Is your packaging recyclable?
Yes, at Epigenetics we seek to make our products as environmentally friendly as possible. Here’s a list of our packaging materials and their recyclability/biodegradability status:
Cardboard Boxes – 100% Recyclable. Jiffy Envelopes – made from 100% recycled materials and can be recycled. Bubble Wrap – 100% Biodegradable & recyclable. Void Filler/Packing Peanuts – Made from starch & dissolve in water – compostable. Plastic Capsule Pots – 100% recyclable. Miron Glass Bottles – The bottles are recyclable, however the tops may not be depending on the product.
Can I add to an order once it has been processed?
No, unfortunately we are unable to add items to any order that has already been processed. What we can do is to process a separate order and combine the two. This can only be done by either calling us or sending us an email. If the order has already been despatched, we are unable to combine another order with it.